Frequently asked questions
I just purchased something but it is now on sale, can I get a refund on the difference?
The price of an item is what it was at the moment you bought it. We frequently run promotions and sales at Moose & Moo so if you missed out on one, stay posted as we may have one just around the corner! Are you signed up to our newsletter? This is a great way to stay up to date with the latest products, promotions and exclusive offers. You can sign up now, at the bottom right of every page on our website.
I think I may have found a fault with an item I purchased, what should I do?
The quality of our products is extremely important to us at Moose & Moo, if you are not happy with a particular product please contact us so that we can find a solution for you right away.
What type of payment do you accept?
We currently accept Visa/AMEX/MasterCard credit and debit cards and Paypal.
What currency are your prices in?
All items are listed in Australian Dollars (AUD)
Where are your items dispatched from?
We are a Western Australian based company and all orders are sent from our warehouse based in Perth.