Frequently asked questions

I just purchased something but it is now on sale, can I get a refund on the difference?

The price of an item is what it was at the moment you bought it. We frequently run promotions and sales at Moose & Moo so if you missed out on one, stay posted as we may have one just around the corner! Are you signed up to our newsletter? This is a great way to stay up to date with the latest products, promotions and exclusive offers. You can sign up now, at the bottom right of every page on our website.

I think I may have found a fault with an item I purchased, what should I do?

The quality of our products is extremely important to us at Moose & Moo, if you are not happy with a particular product please contact us so that we can find a solution for you right away.

What type of payment do you accept? 

We currently accept Visa/AMEX/MasterCard credit and debit cards and Paypal.

What currency are your prices in?

All items are listed in Australian Dollars (AUD)

Where are your items dispatched from?

We are a Western Australian based company and all orders are sent from our warehouse based in Perth.