SHIPPING AND DELIVERY

AUSTRALIA WIDE DELIVERY FEES:

FREE standard shipping on orders over $75

$5.95 standard shipping on orders less than $75

$3.00 for optional Signature on Delivery.

$11.90 Express Post 

For more information, see the tables below:

Delivery Method    Approx Delivery (WA) Approx Delivery Time (outside WA) Order Value Price
Auspost (Standard with Tracking) 2-5 Working Days 5-6 Working Days Less than $75 $5.99
Over $75 Free
Auspost (Express with Tracking) 1-2 Working Days 1-2 Working Days All orders $11.90

All orders will be dispatched within 3-5 business days of your order being placed.

Once an order has been dispatched we can not be held liable for any loss or damages.

If you request for a signature to be provided upon delivery and you are not home, the driver will leave a delivery card at the nominated delivery address.

You will be required to either call the Courier Service for re-delivery or collect your parcel from your local post office . If a parcel is returned to us as undeliverable you will be notified and re-delivery will be charged in addition to the original shipping fee.

Should you request that your parcel be left unattended without a signature, you accept full liability for any loss or damages from the moment the parcel leaves our warehouse. You automatically waive any insurance that may otherwise be applied to your parcel by selecting this option.

Please note that delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery or any inconvenience caused as a consequence.

Delivery times take a little longer during Christmas and Easter periods.

 

ORDER STATUS AND TRACKING (AUSTRALIAN DOMESTIC ORDERS)

Once your order has been dispatched, you will receive an email with your tracking number, with which you can check the status of your order.

 

INTERNATIONAL SHIPPING

Shipping costs are calculated at checkout based on the weight of your order.

International shipping charges do not include insurance.

 

UNDELIVERABLE PARCELS

Australia Post

If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. You will be required to collect the parcel from your local post office. If an undelivered parcel is not collected within the time-frame required by Australia Post, it will be returned to us and you will be notified via email. Re-delivery is charged in addition to the original shipping fee.

Courier Service 

If a parcel remains undeliverable, the courier company must be contacted using the details provided on the delivery card to arrange re-delivery at your cost or collection from the closest depot. If the courier company is not contacted within the required time-frame of the item being returned to the depot, the item will be returned to us as undeliverable and you will be notified. Re-delivery is charged at cost in addition to the original shipping fee.

INCORRECT ADDRESS OR RETURNED PARCELS

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee (at cost) will apply to send it again. If this occurs we will contact you to consider your options.

LOST PARCEL

Please contact Australia Post or the Courier Service that your order was dispatched with and advise them that your order has not arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If the carrier is unable to locate your items, please contact us at orders@mooseandmoo and we will lodge an enquiry for you.